Caseta – Terms of Service

Last updated: 29 October 2026

1. About These Terms

These Terms of Service ("Terms") govern your use of Caseta, the software platform for real estate professionals available at caseta-ai.com (the "Service").

Caseta is operated by Jamie Paterson Landon, trading as Caseta (NIE Y3328533X), Calle Cuba, 58, 46006 Valencia, Spain ("Caseta", "we", "us").

Contact: [email protected]

1.1 Acceptance

You accept these Terms when you create an account or tick the acceptance box during registration.

If you accept these Terms on behalf of an agency or business, you confirm that you have the authority to legally bind that organisation.

The Data Processing Agreement (DPA) forms part of these Terms. Our Privacy Policy explains how we collect, use and protect your personal data.

1.2 Business Users Only

The Service is intended exclusively for real estate professionals and businesses acting in the course of their trade or profession. It is not intended for consumers.

You must be at least 18 years old to use the Service.

As a professional user, consumer protection provisions do not apply to your use of the Service, including the 14-day right of withdrawal.

1.3 Your Account

You must provide accurate information when registering and keep your account details up to date.

You are responsible for:

• All activities carried out through your account.

• Maintaining the security of your account credentials.

• Keeping access to your registered email address and Google account secure, where applicable.

You must notify us immediately at [email protected] if you suspect unauthorised access to your account.

1.4 Teams and Account Ownership

The account owner may invite team members, subject to the user limits of their subscription plan.

The account owner retains control over the account, its data and billing arrangements and is responsible for ensuring that all team members comply with these Terms.

2. Plans, Pricing and Payment

2.1 Subscription Plans

Our available subscription plans and their features are displayed on the Caseta pricing page.

As of the date of these Terms, the available plans are:

2.2 Payment

Paid subscriptions are billed in advance through PayPal subscription payments, either monthly or annually.

By subscribing to a paid plan, you authorise PayPal to charge your selected payment method for each billing period until you cancel your subscription.

All payments are subject to PayPal's applicable terms and conditions.

2.3 Taxes and Invoicing

All prices are exclusive of VAT (IVA) and any other applicable taxes. These will be added at the applicable rate.

[CONFIRM] We issue an invoice for each payment.

2.4 Renewal and Cancellation

Subscriptions automatically renew at the end of each billing period unless cancelled.

You may cancel your subscription at any time through your Caseta account or directly through PayPal.

Cancellation takes effect at the end of the current billing period. You will retain access to your paid features until that date.

2.5 Refunds

Subscription fees are non-refundable, including payments relating to:

• Partially used billing periods.

• Unused features or modules.

• Early cancellation of a subscription.

Exceptions may apply where required by law or where we choose to issue a refund at our discretion.

2.6 Failed Payments

If a subscription payment fails, we will notify you and may attempt to process the payment again.

If the payment issue remains unresolved after 14 days, we reserve the right to downgrade your account to the Free plan.

If your account exceeds the Free plan limits, affected listings and data will become read-only until you upgrade your subscription or remove the excess data.

2.7 Price Changes

We reserve the right to change subscription prices by providing at least 30 days' notice by email.

Any new pricing will apply from your next subscription renewal following the notice period.

If you do not agree with the revised pricing, you may cancel your subscription before the new pricing takes effect.

2.8 Plan Changes

• Upgrades: Take effect immediately.

• Downgrades: Take effect at the next subscription renewal.

3. Your Content and Responsibilities

3.1 Ownership of Your Content

You retain ownership of all listings, photographs, videos, descriptions, contact information and other materials that you upload, create or manage through Caseta ("Your Content").

You grant us a non-exclusive, worldwide licence to host, copy, process, display and transmit Your Content solely for the purpose of providing and operating the Service.

This includes:

• Publishing and displaying your agency website.

• Processing and storing your property listings.

• Delivering content to third-party destinations and integrations that you choose to use.

• Providing the functionality of the Caseta platform.

This licence ends when Your Content is deleted, except for copies retained in backups until those backups expire in accordance with our data retention procedures.

3.2 Accuracy and Legal Compliance

You are solely responsible for Your Content and how you use the Service.

In particular, you must:

• Ensure all property listings are accurate, complete and up to date.

• Obtain proper authorisation from property owners before advertising their properties.

• Hold the necessary rights and permissions for all photographs, videos, descriptions and other materials you upload.

• Comply with applicable real estate laws and regulations, including agent registration requirements.

• Comply with consumer information and property disclosure requirements applicable in your region.

• Ensure that required energy performance certificates and other property documentation are available where legally required.

• Comply with applicable advertising regulations relating to property sales and rentals.

3.3 Personal Data and Privacy

When you use Caseta to collect or manage personal data belonging to your clients, contacts, property owners or prospective customers:

• You act as the Data Controller.

• Caseta acts as your Data Processor, in accordance with the Data Processing Agreement.

You are responsible for ensuring that you have a valid legal basis for processing personal data.

You must also:

• Inform individuals how their personal data is collected and used.

• Provide an appropriate privacy notice on any website you publish using Caseta.

• Ensure that personal data is processed lawfully and transparently.

• Obtain valid consent for email marketing where required by applicable law.

• Ensure that marketing communications are only sent where you have a valid legal basis.

3.4 Acceptable Use

You must not use the Service to:

• Engage in unlawful, fraudulent, deceptive or misleading activities, including publishing fake property listings.

• Send spam or unsolicited commercial communications.

• Upload malware or malicious software.

• Attempt to compromise, overload, disrupt or bypass the security of the Service.

• Access another customer's account, information or data without authorisation.

• Scrape, copy, redistribute or resell the Service or its functionality.

• Reverse engineer, decompile or otherwise attempt to extract the source code of the Service, except where expressly permitted by applicable law.

• Upload special category personal data, such as health or religious information, or personal data relating to children, unless strictly necessary and lawful.

• Use the Service or its functionality to develop or operate a competing product.

4. AI Features, Integrations and Shared Features

4.1 Artificial Intelligence Features

Caseta incorporates third-party artificial intelligence models to provide features such as:

• Property listing descriptions.

• Content generation and rewriting.

• Language translations.

• Email composition.

• Social media posts and marketing content.

AI-generated content may contain inaccuracies, omissions or misleading information.

You are responsible for reviewing, verifying and approving all AI-generated content before publishing, distributing or sending it.

You remain fully responsible for any content you publish or communicate using the Service, regardless of whether it was generated by AI.

We do not use Your Content to train AI models.

4.2 Third-Party Services and Integrations

Certain Caseta modules integrate with third-party services that we do not own or control.

These may include:

• Property portals and listing platforms.

• Social media networks.

• PayPal payment services.

• Google services and integrations.

• Other external platforms and service providers.

Your use of these integrations may be subject to the relevant third party's terms, conditions and privacy policies.

We are not responsible for:

• The availability or performance of third-party services.

• Changes to third-party policies, APIs or functionality.

• Decisions made by third-party providers.

• Rejected property listings or content.

• Suspended or restricted third-party accounts.

• Interruptions caused by external service providers.

We reserve the right to modify, suspend or remove an integration where a third-party provider changes, restricts or discontinues its services.

4.3 Shared Listings Pool (MLS)

Caseta may offer an optional shared property listings pool, commonly referred to as a Multiple Listing Service (MLS).

If you choose to participate:

• Other Caseta agents may view property information that you have explicitly chosen to share.

• You may view property information shared by other participating agents.

• Owner details, enquiries and CRM information are never shared through the MLS.

Any collaboration, referral or commission-sharing arrangements between agents must be agreed directly between the relevant parties.

Caseta is not a party to these arrangements and accepts no responsibility for any resulting agreements, disputes or financial obligations.

4.4 Partner Portal

The Caseta Partner Portal may display offers and services from independent third-party businesses, including solicitors, currency exchange providers and other professional service providers.

We do not share your personal data with these partners.

Any services you choose to purchase or use through a partner are provided under a separate agreement between you and that partner.

Caseta is not responsible for the services, advice, performance or contractual obligations of third-party partners.

4.5 Beta and Development Features

Some Caseta modules or features may be identified as beta, experimental, preview or coming soon.

These features are provided on an as-is basis and may:

• Contain errors or limitations.

• Change without notice.

• Have restricted functionality.

• Be temporarily unavailable.

• Be discontinued or withdrawn.

We do not guarantee the continued availability or functionality of beta or experimental features.

5. Our Service, Suspension and Termination

5.1 Intellectual Property

Caseta, or its licensors, own all intellectual property rights relating to the Service, excluding Your Content.

This includes:

• Software and source code.

• Platform functionality and architecture.

• User interface and design elements.

• Website templates and components.

• Branding, trademarks and logos.

• Documentation and other proprietary materials.

For as long as these Terms remain in effect, we grant you a limited, non-exclusive and non-transferable right to use the Service for your business purposes.

Website templates supplied through Caseta may only be used on websites hosted by Caseta.

If you provide feedback, suggestions or ideas regarding the Service, we may use, adapt or incorporate them without restriction or obligation to compensate you.

5.2 Service Availability

We aim to maintain a reliable, secure and accessible Service.

However, we do not guarantee that the Service will always be available, uninterrupted or free from errors.

We may:

• Perform scheduled maintenance and updates, ideally with advance notice.

• Introduce new features and functionality.

• Modify existing features.

• Remove or discontinue features where necessary.

If we intend to remove a major paid feature, we will provide advance notice.

5.3 Suspension of Accounts

We reserve the right to suspend your account, or specific parts of the Service, if:

• You seriously or repeatedly breach these Terms.

• Your activities pose a security risk or threaten the operation of the Service.

• Your use of the Service creates risks for other customers or third parties.

• Your subscription payments are overdue, as described in Section 2.

• We are legally required to do so by law, regulation or an appropriate authority.

Where reasonably possible, we will notify you of the issue and provide an opportunity to resolve it before suspension.

5.4 Cancellation by You

You may cancel your subscription or close your Caseta account at any time, subject to the cancellation provisions outlined in Section 2.

5.5 Termination by Caseta

We may terminate these Terms and your access to the Service by providing 30 days' notice, for any reason.

We may also terminate your account immediately in cases of serious breach of these Terms.

If we terminate your account without cause, we will refund any prepaid subscription fees relating to the unused portion of your billing period.

5.6 Inactive Free Accounts

We reserve the right to delete Free plan accounts that have remained inactive for six consecutive months without a sign-in.

We will provide at least 30 days' notice by email before deleting an inactive account.

[CONFIRM with Marc]

5.7 Your Data When You Leave

Following account termination or closure:

• You will have 30 days to export Your Content.

• After this period, Your Content will be deleted in accordance with the Data Processing Agreement.

• Your published agency website will go offline when your account ends.

• Any custom domain connected to your website remains your property.

[CONFIRM with Marc: Confirm the 30-day data export period.]

6. Liability and General Terms

6.1 No Additional Warranties

Except where expressly stated in these Terms or required by applicable law, the Service is provided on an "as is" and "as available" basis.

We do not guarantee that the Service will:

• Meet your specific business requirements.

• Generate enquiries, leads or sales.

• Increase your visibility on property portals or search engines.

• Deliver uninterrupted or error-free operation.

• Produce accurate or commercially successful results.

6.2 Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect or consequential losses, including lost profits, revenue, commissions, business opportunities, goodwill or data that you could reasonably have backed up.

• Our total aggregate liability arising under or in connection with these Terms during any 12-month period is limited to the fees you paid us during that period.

• For Free plan users who have not paid subscription fees, our total aggregate liability is limited to €100.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability arising from fraud or wilful misconduct.

6.3 Indemnification

You agree to indemnify and compensate Caseta for third-party claims, losses, damages, liabilities and reasonable expenses arising from:

• Your Content.

• Your breach of these Terms.

• Your violation of applicable laws or regulations.

• Your infringement of third-party intellectual property rights.

• Unauthorised or misleading property listings.

• Copyright infringement involving photographs, videos or other materials.

• Unlawful marketing or communications.

6.4 Changes to These Terms

We may update these Terms from time to time.

For material changes, we will provide at least 30 days' notice by email or through the Caseta application.

If you continue using the Service after the revised Terms take effect, you will be deemed to have accepted the updated Terms.

If you do not agree with the changes, you may cancel your subscription before the changes take effect.

6.5 Transfer and Assignment

We may transfer or assign these Terms to:

• A company established to operate Caseta, including a Spanish Sociedad Limitada (SL).

• A successor entity.

• A purchaser acquiring all or part of the Caseta business.

We will notify you of any such transfer, and your rights under these Terms will not be reduced as a result.

You may not transfer your account or rights under these Terms without our prior written consent.

6.6 General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

If we do not immediately enforce a right or provision under these Terms, this does not constitute a waiver of that right.

Neither party will be liable for delays or failures caused by circumstances beyond its reasonable control.

These Terms, together with the Data Processing Agreement and Privacy Policy, constitute the entire agreement between you and Caseta concerning your use of the Service.

6.7 Language

These Terms are written in English.

If we publish a translated version and there is any inconsistency or conflict between the English version and the translation, the English version will prevail.

[CONFIRM: Revisit this provision when a Spanish-language version is introduced.]

6.8 Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of Spain.

The courts of Valencia, Spain, shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or your use of the Service.

6.9 Contact Information

If you have any questions regarding these Terms or the Caseta Service, please contact us:

Jamie Paterson Landon (trading as Caseta)

Calle Cuba, 58
46006 Valencia
Spain

Email: [email protected]

Website: https://caseta-ai.com